We’ve been working on something exciting for the past 6 months and we can finally share the news with you… We’ve launched the new DSD Planning Center platform, which has been integrated into the digitalsmiledesign.com website.
This means you can access everything Digital Smile Design all in one place, giving you a better, more efficient, streamlined customer experience and service when using DSD Planning Center.
What’s new for DSD Planning Center customers?
As well as being able to access a wealth of free content, course information and various My Account functions on digitalsmiledesign.com, DSD Planning Center customers will now be able to order and manage their Planning Center purchases using their digitalsmiledesign.com account.
Here, we take a look at the new integrated platform and the functionality we’ve added for DSD Planning Center customers.
A dedicated Inbox for case management
We’ve developed a new case management Inbox, where doctors can communicate with the planning center about each of their cases.
Doctors and their staff members can share information with the DSD team, have team discussions and speak directly with our customer support team through a chat service.
1. Discuss your cases
Once a case has been raised with the DSD Planning Center, you can easily share information about the case, attach any images (including the ability to feedback on the images) and speak with a DSD team member on an individual case-by-case basis.
You can also add team members to these discussions for greater visibility.
2. Talk with your clinic team members
Collaborate with your clinic colleagues on your cases in one easy-to-find place. Here, you and your team members can simply add a thread and share any relevant information about each case. This reduces the risk of information being lost and you can keep the whole team in the loop.
3. Chat directly with the DSD support team
We know that sometimes you might have a quick question or want to share a piece of information that isn’t worth sending by email.
That’s why we’ve developed our DSD support chat so that you can speak directly with the DSD team.
This means you no longer have to communicate with the DSD team via email, speeding up our customer support process.
A brand new Patient Management platform
In the ‘Patient Management’ section of your DSD Account, you can access and manage all of the orders you place with the DSD Planning Center.
This makes it much easier to track your purchases, set up your cases and assign products to your patients.
You can see the status of each order from start to finish and you’re able to cancel or amend your orders – up until the point where the order passes to the preparation stage.
Here’s just some of the new functionality you’ll find inside the Patient Management platform:
1. View your patient details
Unlike in the old DSD Planning Center website, you can purchase products without assigning them to a specific patient. This gives you more freedom to shop for products and services before setting up your patient cases in the platform. You can add and edit your patients’ details and assign products and services to each specific patient here.
2. Case-related messages
If you or the DSD team have any questions related to a case, or you want to share information about a case, these messages will appear here in the Patient Management view.
3. Upload digital patient records
Now you can upload all patient digitalization records in one place. You have the option to upload facial photos, as well as .STL, .CBCT and any other additional files.
If you are an experienced Planning Center customer who is very familiar with the files we need to plan and design your cases, we recommend zipping all of your files together and uploading them into the platform in one upload, as this will save you time.
4. Access finalized services and DSD Reports
Access all completed orders with the touch of a button, including reports, files and any other order-related purchases.
5. See which products you have available to use
Unlike in the previous DSD Planning Center website, you can purchase products without assigning them to a case. Here, you can see a full list of the products and services that you have purchased and assign them to your case afterwards.
Easily shop DSD Planning Center products
The main difference between the new DSD Planning Center platform and the old website is that you can now shop and add products and services to your basket without assigning them to a patient during the checkout process.
This speeds up the purchase process and you can add all the relevant patient information at a later, more convenient time.
There’s now greater functionality to shop multiple products and quantities at any one time and you can browse through the Planning Center shop with products and services saved in your basket.
I want to find more information about the new DSD Planning Center platform
We know that some of our DSD Planning Center customers may be unfamiliar with our digitalsmiledesign.com website, which is why we’ve added helpful articles to the DSD Knowledge base explaining how the website works; including how to log in, how to order Planning Center products, how to access online subscriptions and how to manage your personal information.
>> Click here to go to the DSD Knowledge base <<
This new website integration is brand new, so we appreciate any feedback you may have about the customer experience. Send an email to contact@digitalsmiledesign.com if you have any further questions or would like to give your feedback to the DSD Planning Center team.
